Cancellation & Refund Policy

We want you to be happy with every DBR Crackers order. This policy explains cancellations, returns, and refunds.

1. Order Cancellation

• You may cancel your order any time before it is confirmed and dispatched by contacting us on WhatsApp or phone.
• Once an order is packed and handed over to the courier, it cannot be cancelled.

2. Returns & Replacements

Due to the sensitive nature of fireworks, we generally do not accept returns. However, we will replace items in the following cases:

• Damaged or broken products on arrival.
• Wrong items delivered.
• Missing items from your confirmed order.

Please report any such issue within 48 hours of delivery, with photos/video of the package and products, so we can verify and resolve it quickly.

3. Refunds

• Approved refunds (for cancelled or undelivered orders) are processed within 5–7 working days.
• Refunds are issued to the original payment method or via bank transfer/UPI.
• For damaged/wrong items, we may offer a replacement or a refund at our discretion.

4. Non-Refundable Situations

• Change of mind after dispatch.
• Delays caused by courier or factors beyond our control.
• Products damaged due to improper storage or handling after delivery.

5. How to Request

To cancel an order or request a refund/replacement, WhatsApp us at +91 8248632900 with your order number and details. Our team will assist you promptly.